Yasminegold customer care team are willing to help you out
Are Yasminegold pieces made of authentic gold?
Absolutely. Every Yasminegold creation is crafted from pure 18K gold, meticulously handcrafted to the highest standards of quality and elegance.
Do you offer returns or exchanges?
Yes. We offer returns and exchanges in line with our Returns & Exchanges Policy, ensuring a refined and reassuring shopping experience.
What is the delivery timeframe?
• In-stock pieces are delivered at the earliest convenience, typically within one business week.
• Made-to-order creations require up to one business month for production and are shipped via DHL upon completion.
Is complimentary shipping available?
Yes. We are pleased to offer complimentary delivery in UAE on all orders above 2500 AED. Orders below this amount are subject to standard shipping fees.
Do the pieces arrive in gift-ready packaging?
Certainly. Every order is presented in complimentary luxury gift packaging, designed to elevate the unboxing experience.
Which payment methods are accepted?
Yasminegold offers secure and flexible payment options, allowing you to shop with complete confidence.
How may I contact customer care?
Our dedicated customer care team is available via phone, email, WhatsApp or through the Contact Us page to assist you with personalized support.
Will I be able to track my order?
Yes. Once your order is dispatched, you will receive tracking details to follow its journey seamlessly.
How can I stay informed about new collections and exclusive offers?
By subscribing to the Yasminegold newsletter, you will receive early access to new collections, private offers, and curated updates.